Shipping policy

Shipping Policy

We carefully package each piece to help ensure your handmade metal artwork arrives safely and ready to enjoy.

Processing Times

Because many of our products are handmade or made to order, please allow approximately 4–7 business days for your order to be made, prepared, and shipped.

Larger, custom, or personalized pieces may require additional production time. If an order is expected to take longer than usual, we will do our best to communicate the estimated timeframe.

Shipping & Delivery

Once your order ships, you will receive tracking information when available. Delivery times vary depending on your location, package size, and shipping carrier.

Please keep in mind that the estimated delivery date provided at checkout or by the carrier is an estimate and not a guaranteed delivery date.

Large & Oversized Items

Some of our larger metal sculptures require special packaging and may ship separately from other items in the same order. Oversized pieces may also require additional processing or transit time.

Multiple-Item Orders

When ordering multiple pieces, we may package or ship items separately to protect them during transportation. You may receive more than one package or tracking number for the same order.

Shipping Delays

Once a package has been accepted by the shipping carrier, delays caused by weather, carrier disruptions, holidays, incorrect addresses, or other circumstances outside our control may affect delivery times.

If your package appears to be significantly delayed, please contact us and we'll be happy to help determine what is happening.

Incorrect Shipping Addresses

Please double-check your shipping address before completing your purchase. Customers are responsible for providing a complete and accurate delivery address.

If you notice an error before your order ships, contact us as soon as possible so we can try to correct it.

Damaged Packages

If your item arrives damaged, please contact us within 7 days of delivery and provide photos of both the item and packaging. We'll work with you to find an appropriate solution.

Questions About Your Shipment

If you have any questions about your order or need help with tracking, please contact us. We're always happy to help and want to make sure your order reaches you safely.